The Sony Online Entertainment has now become a victim to the hackers. The SOE systems have been subjected to investigation of the illegitimate entry. Doubtfully the personal customer information is stolen as told by the authorities. They provided an alert to the customers about the seriousness of the problem by informing what kind of information could be misused.
Certain crucial details like the credit cards and debit cards details’ of customers in Germany, Austria, Netherlands and Spain retrieved from their databases could have been subjected to hacking. These beholders will be apprised individually. But the company ensures security of main credit card database though they ain’t confirmed.
The company expresses its gratitude of apologize to the users for the gruesome incident. It has also taken a few countable steps like turning off the SOE game services for a while; conduct a full and complete investigation; improve security and strengthen the network infrastructure. The assurance of fixing things quickly and efficiently has also been provided.
A warning has been given to the customers to be careful with their personal or sensitive information. Once the system is repaired the users can reset their login and personal details.
The company declared help lines and websites to aid the U.S residents at no charge. In case of queries, the help line number 1(866) 436-6698 has been rendered. Sony guarantees information protection and additional measures to protect personally identifiable information ventilating their regret for the inconvenience caused to the customers.
